Training Services → Beyond the Basics®
Quality in Project Management
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We all understand that deliverables quality is important, but there is more to this story. The quality of the PM methodology that we use is a deciding factor in the level of solution quality we deliver. Deliverables must have sufficient quality to allow effective use. Project Business Value, the ultimate reason for doing the project, depends on effective usage of deliverables. Poor Quality = Poor Usage = No Value.
This course provides practical, hands-on training in how to attain the level of deliverables quality we seek in any project. During the class, participants discuss a variety of tools and techniques that strengthen both execution of the project and overall quality of project deliverables. Topics include:
- Every project is done to create value
- Quality drives value realization
- Quality is required before, during, and after project completion
- The Value Realization Plan
- Requirements drive quality
- Identifying risks to delivery of quality
- Stakeholder commitment to quality
- Keeping Time - Cost - Scope in balance to protect quality (Waterfall)
- Quality management plan
- Standard quality tools
- Cost of quality
- Preparing for the test effort
- Test cases and test scripts - Structured testing
- Managing defects
- Ensuring the quality effort is adequate
- Quality audits
- Continual improvement through lessons learned
- Continual solution optimization
Who should attend
This course is of immediate value to Product Owners, Project Managers, Portfolio Managers, Functional Managers, PMO/COE Directors, Product Development Director, Senior Managers, and Business Managers with project responsibility.
Prerequisites
This course assumes familiarity with basic project management concepts as well as some experience in the planning and execution of projects. Effective Project Management or the equivalent is suggested to ensure a firm grounding in Project Management concepts.
Course Outline
Section 1: Quality in Projects
- Quality versus Grade
- Quality Stakeholders
- Benefits of Quality
- Four Levels of Project Success
- Importance of Process Quality
- Waterfall and Agile
Section 2: Core Quality Concepts
- A brief history of Quality
- Prevention over Inspection
- Management Responsibility
- Verification and Validation
- Precision vs. Accuracy
- Statistical concepts
Section 3: Project Quality Management
- Waterfall: Tools and Techniques
- Agile: Tools and Techniques
- Project Lifecycle Quality
- Project Quality Management
Section 4: Quality Planning
- Key Questions: Quality Planning
- Tools and Techniques
- Cost of Quality
- Quality Management Plan
- Quality Management Approach
Section 5: Quality Control
- Tools of Quality Control
- Ishakawa Diagram and Pareto Analysis
- Control Chart; Checklist; Check sheet
- Testing
- Control Quality Outputs
Section 6: Quality Management
- Managing Quality
- Quality Assurance Methods
- Audits
- Outputs of Quality Assurance
Section 7: Initiation
- The Work of Initiation
- Initiation Deliverables
- Charter: Implications for Product Quality
- High quality estimates
- Estimation: Implications for Product Quality
Section 8: Planning - Scope
- Product and Project Scope
- Requirements
- Work Breakdown Structure
- Scope Baseline and Scope Control
- Scope: Implications for Product Quality
Section 9: Execution - Risk
- Common Sources of Risk to Quality
- Risk: Implications for Product Quality
- The Work of Risk Management
- Risk Identification; FMEA
- Proactive Risk Response Planning
Section 10: Monitoring and Control
- Sources of Change
- Work of Change Control
- Change Request; Change Control Process
- Benefits of Change Control
- Change Control: Implications for Product Quality
Section 11: Project Close
- Lessons Learned (Retrospective)
- Project Close: Implications for Product Quality
Wrap-Up Discussion
This training is fully compliant with PMI® Quality practice standards.
Learning Approach
- A highly experienced instructor will use interactive lecture format, numerous hands-on exercises, group discussions, and other techniques to drive home the essential points of this material.
- If you have modest quality management knowledge, you will find that the clarity of the material and direct presentation style of the instructor will make the subject matter easy to understand.
Why should I take this course?
- If you are experiencing difficulties delivering the level of deliverables quality you want, the material in this course will give you an understanding of steps you can take to gain control.
- You have the option of using your own, ongoing project as the focus of class exercises. As a result, not only do you gain experience with the tools, but you also learn more about your project.
- All participants take home a set of tools and techniques to help them deal with the many aspects of project quality management.
- Take this course and learn how to avoid the quality problems that business managers most often encounter in their projects.
Licensing
Use this courseware to teach your students! This course is available under license to qualified Training Providers. Courseware materials include:
- Instructor slides
- Instructor manual with timing guide
- Printed participant guide
- Train the Trainer instruction
- Written for classroom or virtual delivery
For more information, see
Courseware-On-Demand or Contact Us
Every course and workshop in our Project Training program is fully customizable. We offer virtual delivery of the training program you need. Call us: +1.919.495.7371.
All of our courses are fully compliant with the latest release of each relevant standards document such as the PMBOK® Guide, Standard for Portfolio Management, BABOK® Guide, and others.
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