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Training ServicesBeyond the Basics®

Business Analysis: Concepts, Tools and Techniques

Course Overview
Business Analysis: Concepts, Tools and Techniques provides an in-depth examination of current Business Analysis practices. After reviewing core concepts, including those underlying capacities and best practices that support their work, participants engage in numerous hands-on exercises in order to learn commonly used tools and techniques. Topics include analysis in support of strategic planning; techniques used to define proposed projects; an effective approach to business process analysis; project requirements development, validation, management and communication; and numerous additional ways that Business Analysts commonly support a project. Although the focus is largely on waterfall style projects, the BA role in both waterfall and agile projects is discussed. Topics include:
  • The value of Business Analysis
  • Roles of the Business Analyst
  • The Business Analysis Professional
  • BA competencies
  • Enterprise Analysis
  • Business Process Analysis
  • Types of project requirements
  • Planning for the requirements engagement
  • Requirements Elicitation: Tools and Techniques
  • Analyzing and documenting requirements
  • Verifying and Validating Requirements
  • Requirements management
  • Solution validation
  • Effective stakeholder communication
  • Post-Project Solution Assessment
Who should attend
This course is of particular value to business analysts, project managers and other project staff with direct or indirect responsibility for requirements definition and analysis; Project Management Office staff; and managers of business analysts.

This course assumes that participants have participated in some projects and have some understanding of one or more business analyst roles.

Course Outline

Part 1
  • Section 1: Introduction to Business Analysis
  • - Nature of Business Analysis
    - Reasons organizations perform projects
    - Roles of the Business Analyst
    - Value of Business Analysis
    - Business Analysis supports project success

  • Section 2: The Business Analysis Professional
  • - IIBA®: BABOK Guide®
    - PMI®: Business Analysis for Practitioners: A Practice Guide
    - Certification programs
    - BA Competencies

  • Section 3: Stakeholder collaboration skills
  • - Stakeholder identification and analysis
    - Expectations Management
    - Building Rapport
    - Conflict Management

  • Section 4: Enterprise Analysis
  • - Development of Strategy
    - Solution Definition
    - Root cause analysis
    - Defining Business need
    - Establishing Scope Boundaries
    - Business Process Analysis
    - Project Selection
       ·  Business Case
       ·  Vision and Scope Document

  • Section 5: Business Process Analysis (BPA)
  • - Process quality characteristics
    - Factors that affect process quality
    - Nature of BPA
    - When BPA is needed
    - Goals of BPA
    - BPA roles and tools
    - Modeling standards: UML and BPMN
    - As-is versus To-be models
    - BPA Lifecycle
    - Process improvement implementation
Part 2
  • Section 6: Understanding Project Requirements
  • - Definition of requirement
    - Four Requirement types
    - Format of Documented Requirements
    - Business rules
    - Assumptions and constraints
    - Requirements Lifecycle
    - Requirements timing
    - Context for Requirements
       ·  Business Case
       ·  Root Cause
       ·  Stakeholder Identification and Analysis
       ·  Vision and Scope Document
    - Requirements Development
    - Requirements Lifecycle
    - Benefits of Good Requirements

  • Section 7: Requirements Planning
  • - Plan First - Then Do
    - Drivers of Requirements Planning
    - Elements of Planning
    - Business Analysis Plan
    - Requirements Engagement Plan
    - Planning Benefits
    - Roles and Responsibilities
    - BA – PM Partnership

  • Section 8: Requirements Elicitation: Tools and Techniques
  • - Requirements Elicitation
    - Requirements Lifecycle
    - BA Skills that Support Elicitation
    - Elicitation versus Gathering
    - Stages of Elicitation
    - Elicitation Techniques
    - Asking Good Questions
    - Facilitation skills
    - Active listening
    - Requirements Versus Design
    - Choose the Best Elicitation Technique

  • Section 9: Analyzing Requirements
  • - Requirements Analysis Activities
    - Structure the Requirements
    - Identifying features
    - Requirements Analysis Models
    - Review Models with Stakeholders
    - Other Aspects of Analysis
    - Transition Requirements
    - Prioritizing requirements

  • Section 10: Documenting Requirements
  • - Requirements Documentation Options
    - Methods for recording individual requirements
       ·  Functional Requirements
       ·  Non-Functional Requirements
       ·  Transition Requirements
    - Requirements Quality Characteristics
    - Consequences of Poor Requirements Quality
    - The Use Case Model: Diagrams and Scenarios
    - Writing the Requirements Document
    - Technical Writing Tips
    - Consequences of Poor Requirements Document Quality

  • Section 11: Verifying and Validating Requirements
  • - Verifying and Validating Requirements
    - Using Requirements Traceability
    - Validating the Requirements Document
       ·  Desk Checking
       ·  Peer Review
       ·  Walkthrough
    - Requirements Approval

Part 3
  • Section 13: Additional BA Functions
  • - Project functions
       ·  Participation in Design
       ·  Roles in Requirements Management
       ·  Using RTM tools
       ·  Requirements re-use
       ·  Requirements Communication
       ·  7 Cs of Communication
       ·  Solution Validation
       ·  Creating the Right Solution
       ·  BA role in testing
       ·  UAT Support
    - Post-Project Solution Assessment
       ·  Assessing Business Value

  • Final Course Review

Learning Approach
  • A highly qualified instructor will use interactive lecture format, numerous hands-on exercises, team activities, group discussions, and other techniques to drive home the essential points of this material
  • We will build on your prior experience in this topic, while providing you with a structure and vocabulary to use in all of your future projects.
  • If you have modest understanding of the Business Analyst role, you will find that the clarity of the material and direct presentation style of the instructor will make the subject matter easy to understand.
  • You will receive a Participant Guide which will help you follow the material, take notes and retain what you learned so that you can apply it on your job.
Why should I take this course?
  • Experienced Business Analysts will acquire a broader understanding of the many roles possible in their profession.
  • If you are new to Business Analysis, the exercises in this course will give insights into essential concepts and techniques.
  • All participants take home a set of tools and techniques to help them deal with all aspects of Business Analysis.
  • Take this course and learn how to avoid many of the problems that Business Analysts most often encounter.
Customize It!
  • Do you have multiple audiences for this topic? This course can be tailored to suit the specific learning requirements of executives and managers, project teams, project stakeholders and others.
  • Have you identified specific problems with project delivery in your organization? The content of this class can be delivered with special emphasis on those topics of greatest concern.

Every course and workshop in our Project Training program is fully customizable. We can deliver the training program you need onsite and at an attractive discount. Call us toll free in the US at 1.800.877.8129, or +1.919.495.7371 International.

All of our courses are fully compliant with the latest release of each relevant standards document such as the PMBOK® Guide, Standard for Portfolio Management, BABOK® Guide and others.

Course Information

Course ID: 4035
Duration: 4 days
Can be customized by request
Class size: 6 to 20
· Highly qualified instructor
· Comprehensive Participant Guide
· Certificate of Participation
· High quality templates relevant to the subject matter
· 28 CDUs / PDUs

Download this course description as a printable PDF document.
Pricing Information
On-site discounts are available.
Ready to enroll?
Fill out the Training Request Form online or call 1-800-877-8129
(+1 919-495-7371)

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(+1 919-495-7371)
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