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Training ServicesBeyond the Basics®

Business Analysis: Concepts, Tools and Techniques

Course Overview
Business Analysis: Concepts, Tools and Techniques provides an in-depth examination of current Business Analysis practices. After reviewing core concepts, including those underlying capacities and best practices that support their work, participants engage in numerous hands-on exercises in order to learn commonly used tools and techniques. Topics include analysis in support of strategic planning; techniques used to define proposed projects; an effective approach to business process analysis; project requirements development, validation, management and communication; and numerous additional ways that Business Analysts commonly support a project. Although the focus is largely on waterfall style projects, the BA role in both waterfall and agile projects is discussed. Topics include:
  • The value of Business Analysis
  • Roles of the Business Analyst
  • The Business Analysis Professional
  • BA competencies
  • Enterprise Analysis
  • Business Process Analysis
  • Types of project requirements
  • Planning for the requirements engagement
  • Requirements Elicitation: Tools and Techniques
  • Analyzing and documenting requirements
  • Verifying and Validating Requirements
  • Requirements management
  • Solution validation
  • Effective stakeholder communication
  • Post-Project Solution Assessment
Who should attend
This course is of particular value to business analysts, project managers and other project staff with direct or indirect responsibility for requirements definition and analysis; Project Management Office staff; and managers of business analysts.

This course assumes that participants have participated in some projects and have some understanding of one or more business analyst roles.

Course Outline

Section 1: Introduction to Business Analysis
  • Nature of Business Analysis
  • Reasons organizations perform projects
  • Roles of the Business Analyst
  • Value of Business Analysis
  • Business Analysis supports project success
Section 2: The Business Analysis Professional
  • IIBA®: BABOK Guide®
  • PMI®: Business Analysis for Practitioners: A Practice Guide
  • Certification programs
  • BA Competencies
Section 3: Stakeholder collaboration skills
  • Stakeholder identification and analysis
  • Expectations Management
Section 4: Enterprise Analysis
  • Development of Strategy
  • Solution Definition
  • Root cause analysis
  • Defining Business need
  • Establishing Scope Boundaries
Section 5: Business Process Analysis (BPA)
  • Process quality characteristics
  • Factors that affect process quality
  • Nature of BPA
  • When BPA is needed
  • Goals of BPA
  • BPA roles and tools
  • Modeling standards: UML and BPMN
  • As-is versus To-be models
  • BPA Lifecycle
  • Process improvement implementation
Section 6: Understanding Project Requirements
  • Definition of requirement
  • Requirement types
  • Format of Documented Requirements
  • Business rules
  • Business Case
  • Vision and Scope Document
  • Requirements Lifecycle
  • Benefits of Good Requirements
Section 7: Requirements Planning
  • Drivers of Requirements Planning
  • Business Analysis Plan
  • Requirements Engagement Plan
  • Planning Benefits
  • Roles and Responsibilities
  • BA - PM Partnership
Section 8: Requirements Elicitation: Tools and Techniques
  • Requirements Elicitation
  • BA Skills that Support Elicitation
  • Elicitation versus Gathering
  • Stages of Elicitation
  • Elicitation Techniques
  • Asking Good Questions
  • Facilitation skills
  • Active listening
  • Requirements Versus Design
  • Choose the Best Elicitation Technique
Section 9: Analyzing Requirements
  • Requirements Analysis Activities
  • Structure the Requirements
  • Requirements Analysis Models
  • Review Models with Stakeholders
  • Transition Requirements
  • Prioritizing requirements
Section 10: Documenting Requirements
  • Requirements Documentation Options
  • Methods for recording individual requirements
  • Requirements Quality Characteristics
  • Consequences of Poor Requirements Quality
  • The Use Case Model: Diagrams and Scenarios
  • Writing the Requirements Document
  • Consequences of Poor Requirements Document Quality
Section 11: Verifying and Validating Requirements
  • Verification and Validation
  • Requirements Traceability
  • Validating the Requirements Document
  • Requirements Approval
Section 12: Additional BA Functions
  • Participation in Design
  • Roles in Requirements Management
  • Requirements Traceability Matrix
  • Requirements re-use
  • Requirements Communication
  • Solution Validation
  • BA role in testing
  • Post-Project Solution Assessment
Final Review and Q&A

This course includes over 35 hands-on exercises that reinforce comprehension and retention.

Learning Approach
  • A highly qualified instructor will use interactive lecture format, more than 35 hands-on exercises, team activities, group discussions, and other techniques to drive home the essential points of this material
  • We will build on your prior experience in this topic, while providing you with a structure and vocabulary to use in all of your future projects.
  • If you have modest understanding of the Business Analyst role, you will find that the clarity of the material and direct presentation style of the instructor will make the subject matter easy to understand.
  • You will receive a Participant Guide which will help you follow the material, take notes and retain what you learned so that you can apply it on your job.
Why should I take this course?
  • Experienced Business Analysts will acquire a broader understanding of the many roles possible in their profession.
  • If you are new to Business Analysis, the exercises in this course will give insights into essential concepts and techniques.
  • All participants take home a set of tools and techniques to help them deal with all aspects of Business Analysis. This includes a full set of commercial-grade BA templates.
  • Take this course and learn how to avoid many of the problems that Business Analysts most often encounter.
Customize It!
  • Do you have multiple audiences for this topic? This course can be tailored to suit the specific learning requirements of executives and managers, project teams, project stakeholders and others.
  • Have you identified specific problems with project delivery in your organization? The content of this class can be delivered with special emphasis on those topics of greatest concern.

Use this courseware to teach your students! This course is available under license to qualified Training Providers. Courseware materials include:
  • Instructor slides
  • Instructor manual with timing guide
  • Printed participant guide
  • Train the Trainer instruction
  • Written for classroom or virtual delivery
For more information, see   CoursewareExpress or Contact Us
Every course and workshop in our Project Training program is fully customizable. We can deliver the training program you need onsite and at an attractive discount. Call us toll free in the US at 1.800.877.8129, or +1.919.495.7371 International.

All of our courses are fully compliant with the latest release of each relevant standards document such as the PMBOK® Guide, Standard for Portfolio Management, BABOK® Guide and others.

Course Information

Course ID: 4035
Duration: 4 days
Can be customized by request
Class size: 6 to 20
· CBAP® certified instructor
· Comprehensive Participant Guide
· Business Analysis templates
· Certificate of Participation
· 28 CDUs / PDUs

Download this course description as a printable PDF document.
Ready to enroll?
Call 800-877-8129
(+1 919-495-7371)

or contact our training partner: Protech Training

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