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Managing Stakeholder Expectations

The Challenge
In the final analysis, our claim to project success depends largely on the degree to which we have met the expectations of our stakeholders. It has become clear that mastery of the identification, management and satisfaction of stakeholder expectations is of primary importance if we are ever to have reliably successful projects. But how can this be accomplished? How are we to know what our stakeholders expect? And what exactly is an expectation, anyway?

The Solution
This advanced project management workshop dives deep into the definition of what an expectation is, reveals how stakeholder Wants and Beliefs interact with the project plan, demonstrates two kinds of expectations and explains steps that you can take to keep stakeholder expectations in alignment with the objectives of the project. You will be taught the use of tools that allow the discovery and management of expectations commonly encountered among stakeholders and team.

Who should attend
This advanced PM workshop will be of real value to Project Managers, Managers of Project Mangers, Functional Managers with project responsibility, PMO staff and anyone involved in the management of project risk.

Learning Objectives - Understand the following:
  • Nature of expectations
  • Impact of unknown expectations
  • Project success rests on successful expectations management
  • Unknown expectation = Undocumented requirement
  • How to uncover hidden expectations
    • Expectations checklist
    • Stakeholder interviews
    • Listening to complaints
    • Watching behavior
  • How to listen for stakeholder Wants and Beliefs
  • Importance of stakeholder alignment to plan
  • What to do when expectations do not match plan
  • What to do when expectations do not match reality
  • Six circumstances when the project manager must act
  • Other actions you can take to manage expectations
Learning Approach
  • A highly experienced instructor will use interactive lecture format, hands on exercises, team activities, group discussions and other techniques to drive home the essential points of this material .
  • We will build on your prior experiences in project work, while providing you with a structure and vocabulary to use in all of your future projects.
  • If you have modest project management knowledge, you will find that the clarity of the material and direct presentation style of the instructor will make the subject matter easy to understand.
  • You will receive a Student Guide which will help you follow the material, take notes and retain what you learned so that you can apply it on your job.
Why should I take this workshop?
  • This exciting and informative course will help you and your project team to avoid much of the turmoil that can hurt a project simply because expectations were not understood.
  • Managing Stakeholder Expectations delves into areas of project management that, although seldom discussed, are nonetheless central to project success. Take home a whole new set of best practices, tools and techniques.
  • Take this advanced workshop and learn what you can do to ensure that everyone is defining success the same way, and then make that success happen.

Every course and workshop in our Project Training program is fully customizable. We can deliver the training program you need onsite and at an attractive discount. Call us toll free in the US at 1.800.877.8129, or +1.919.495.7371 International.


All of our courses are fully compliant with the latest release of each relevant standards document such as the PMBOK® Guide, Standard for Portfolio Management, BABOK® Guide and others.
Course Information
Course ID: 7024
Duration: Half Day
Class size: 6 - 40
Includes:
· PMP® certified instruction
· Student Guide
· Participation Certificate
· 3 PDUs

Download this course description as a printable PDF document.
Pricing Information
On-site discounts are available.
Ready to enroll?
Fill out the Training Request Form online or call 1-800-877-8129
(+1 919-495-7371)


Questions?  Please feel free to Contact Us

Training Providers:
License this courseware!  Call 1-800-877-8129
(+1 919-495-7371)
for more information.
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